Training and Development with ETD

We design and deliver a wide range of training and development programmes for over 100 clients, in the UK and abroad. Among our clients we have over 30 local authorities, 10 FE colleges, and 15 museums and heritage organisations. Other clients include Barnardos, Guardian Media Group, LateRooms, and Network Rail.

Programme portfolio

Click the links below for more information on each area

Skills for individuals
Managing me:

  • Yikes, yuk! tackling your own fears, anxieties, frustrations and confidence
  • Finding the key to your own motivation
  • Mindshift: how to build and maintain a positive attitude
  • Are you emotionally intelligent?

Managing my job:

  • Improve your personal effectiveness, discipline and organisation
  • Get to grips with overload

Managing my relationships with others:

  • Self presentation: make a positive impression
  • 12 key skills to help you work well with others
  • Influence and persuasion: how to get what you want - nicely

Managing difficult situations and behaviours:

  • Say no to stress! :healthy ways to prevent and remove stress
  • How to deal positively with difficult people and situations
  • Manage your response! Stay calm and controlled when under pressure
  • How to be assertive
Skils for Managers
  • Moving into management: an overview of the role and skills of a modern manager
  • Don’t dump – delegate! what, who, why, when and how
  • Difficult staff behaviours: your six worst nightmares
  • Create an attendance culture
  • Mediation and dispute management
  • Above, below, sideways, and beyond: how to build and maintain key relationships
  • Get the best from your staff
  • Get under-performers on-side
  • How to manage projects simply, but effectively
  • How to be a good staff coach and mentor
  • Build high performance teams
  • Facilitation skills
  • It’s not what you do! - improving performance by paying attention to process
  • Managing from the middle
  • Managing change, and resistance to change
  • Changing gears: moving from management to leadership
  • Create successful change
  • Helping others through difficult times
  • Establish a performance management framework
  • Head above the parapet: think and act strategically
  • Who drives your business? create and embed a customer-led culture
General Skills
  • High impact presentations
  • How to negotiate
  • How to run successful meetings
  • Little things..: the power of positive language
  • How to solve problems and take decisions
  • A 7-step guide to writing effective reports
  • How to think on your feet
  • Managing your time: 50 ways to make the best of what you’ve got
  • Modern business writing
Technical Skills
  • Accelerated Learning for trainers
  • Benchmarking
  • Creative thinking
  • Using competencies to drive performance, selection and development
  • Implementing the new Customer Service Standard
  • Evaluating staff development
  • Improving emotional intelligence
  • Using IT effectively as a trainer or teacher
  • A performance-led approach to recruitment and selection
  • Selling skills
  • Front line customer service skills
  • Giving it so they get it: high impact training
  • Creating effective business and service plans
  • Performance Review and Development: making it real
  • Grievance and disciplinary issues
  • More than just an interview: effective staff selection

If you can’t find what you are looking for from the above list contact us. We are able to design specific programmes for clients, to address particular needs. We can combine elements from the above list to create a ‘pick and mix’ package to meet your specific requirements. Finally, you may have issues in mind, rather than topics. Let us know what your issues are, and we will design a programme to specifically address these issues.

Related pages

  • Feedback

    This is a section in which we record feedback from our various training and development programmes.
    If you’d like to add any of your own feedback, please do so in the box below.
    Thanks for all your comments…!

    “Fantastic course with brilliant feedback, practical advice and techniques. Invaluable experience and highly recommended. Great job guys, me [...]

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  • Effective’s NLP Invitation….

    View our trailer to receive your personal invite to our open course….it could change your life..!

    Read more
  • NLP Open Programme…

    Arnie has already successfully run some in house Practitioner programmes, and is also currently running a ‘Personal NLP Practitioner’ programme.  This is designed specifically for individuals, and is tailored exactly to their needs: time, place, pace, and learning preferences.  You can join this programme any time you like, and take as long as you like.  [...]

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  • Equal Opportunities: Statement of Commitment

    This Statement is intended for anyone with whom we do business – including:
    All our staff
    All our associates
    All participants on any of our programmes
    Anyone we come into contact with, personally or professionally
    Effective are committed to supporting equal opportunities, and valuing diversity, in all we do, and in all our personal and professional relationships.  We want [...]

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  • No win, no fee service…

    Looking for a new job?  Wanting to prepare for an internal promotion?  Facing a selection process when it’s years since you last had an interview?  We at Effective can help.
    Our No Win, No Fee Service provides you with either three or six hours personal support - face to face and/or over the phone.  The three [...]

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Just to let you all know that on our SLIDEAS site, we are now offering a new powerpoint presentation every fortnight (alternate Sundays), for you to download for free! Our back catalogue of presentations is also available. So don’t miss out on these freebies - check the site regularly!! We’d also be interested in any similar presentations you have. Just email them to me, and I’ll get them published, with full credits to the author!