Who should attend, and why?

This one day workshop is for anyone facing a 1-1 conversation which might be tricky, and who wants a number of strategies, tools, tactic and skills to help them make such a conversation more successful.

Outcomes:

By the end of this workshop you will

  • know the circumstances likely to lead to a challenging conversation
  • know the 3 key factors that are most likely to make a conversation challenging
  • be able to identify, then skilfullly use, key tools and skills to improve your chances of making it less challenging
  • appreciate how important attitude and feelings are to the effectiveness of any conversation

Content:

  • What makes a challenging conversation challenging?
  • Identifying the 3 most common factors (A, B & C)
  • Factor A: why and how does it happen; ways of preventing or reducing its likelihood or impact
  • Factor B: how and why does this happen, ways of removing the factor or minimising its consequence
  • Factor C: why does it ‘go wrong’; what to do to prevent it going wrong

Development Method:

The workshop will be a mix of facilitator input, group discussion, a short video extract, practical activities, and feedback.

Comments:

  • “Trainer has excellent communication skills, very easy to respond to” (Manager, Merseycare NHS)

Find out more …

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Challenging Conversations

Many of us face challenging situations, which we know in advance might be tricky, or unexpectedly turn difficult. This programme will help you prepare for, and deal effectively with, such situations.

This workshop is for anyone facing a 1-1 conversation which might be tricky, and who wants a number of strategies, tools, tactic and skills to help them make such a conversation more successful.

By the end of this workshop you will
  • know the circumstances likely to lead to a challenging conversation
  • know the 3 key factors that are most likely to make a conversation challenging
  • be able to identify, then skilfullly use, key tools and skills to improve your chances of making it less challenging
  • appreciate how important attitude and feelings are to the effectiveness of any conversation
  • What makes a challenging conversation challenging?
  • Identifying the 3 most common factors (A, B & C)
  • Factor A: why and how does it happen; ways of preventing or reducing its likelihood or impact
  • Factor B: how and why does this happen, ways of removing the factor or minimising its consequence
  • Factor C: why does it ‘go wrong’; what to do to prevent it going wrong
The workshop will be a mix of facilitator input, group discussion, a short video extract, practical activities, and feedback.

“Trainer has excellent communication skills, very easy to respond to”

How To Check Availability

Simply start the booking process and select the service which you are interested in. This will show you a calendar with available dates.
You are not required to pay at the point of booking, so if you would like to reserve a workshop date, please feel free to book and pay by invoice later.

Booking Multiple Sessions

You can schedule multiple bookings of a single type (e.g. multiple coaching sessions), however to schedule a different type of booking, please repeat the scheduling process.

Payment Options

You have two payment options when booking. You can choose to pay by card at the point of booking, or to pay later by invoice (BACS).

(All prices shown during booking include VAT at 20%)