Who should attend, and why

Anyone who is responsible for the performance of others.  This workshop will help you set SMART objectives, Key Performance Indicators, standards and targets.  and introduce an effective model for addressing, and ideally preventing, poor performance.

Outcomes:

By the end of this workshop you will

  • distinguish between performance outputs and outcomes
  • be able to set key performance metrics and measures that are relevant and achievable
  • be able to engage and involve staff members in setting their own performance objectives and measures
  • address poor performance in a confident, constructive, professional and effective manner
  • prevent or minimise the likelihood of poor performance

Content:

  • Defining performance: outputs and outcomes; start at the back
  • Performance measures: objectives, outcomes, KPIs, standards and targets
  • Engaging staff in setting their own performance objectives and measures
  • Using the RKSA model to address and minimise poor performance
  • Giving constructive feedback on all levels of performance

Development Method:

The workshop will be a mix of facilitator input, group discussion, a short video extract, practical activities, casework, and feedback.

Comments:

  • “Fantastic day – I’m now much clearer how to manage the performance of others more effectively” (Team Leader, Chichester)

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Performance Management

This workshop will help you set SMART objectives, Key Performance Indicators, standards and targets. 

Anyone who is responsible for the performance of others (and, of course, their own performance…)

By the end of this workshop you will
  • distinguish between performance outputs and outcomes
  • be able to set key performance metrics and measures that are relevant and achievable
  • be able to engage and involve staff members in setting their own performance objectives and measures
  • Defining performance: outputs and outcomes; start at the back
  • Performance measures: objectives, outcomes, KPIs, standards and targets
  • Engaging staff in setting their own performance objectives and measures
  • Giving constructive feedback on all levels of performance
The workshop will be a mix of facilitator input, group discussion, a short video extract, practical activities, casework, and feedback.

“Fantastic day – I'm now much clearer how to manage the performance of others more effectively"

How To Check Availability

Simply start the booking process and select the service which you are interested in. This will show you a calendar with available dates.
You are not required to pay at the point of booking, so if you would like to reserve a workshop date, please feel free to book and pay by invoice later.

Booking Multiple Sessions

You can schedule multiple bookings of a single type (e.g. multiple coaching sessions), however to schedule a different type of booking, please repeat the scheduling process.

Payment Options

You have two payment options when booking. You can choose to pay by card at the point of booking, or to pay later by invoice (BACS).

(All prices shown during booking include VAT at 20%)