Effective Training and Development
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Performance Management

Who should attend, and why

Anyone who is responsible for the performance of others.  This one-day workshop will help you set SMART objectives, Key Performance Indicators, standards and targets; and introduce an effective model for addressing, and ideally preventing, poor performance.


By the end of this workshop you will

  • distinguish between performance outputs and outcomes
  • be able to set key performance metrics and measures that are relevant and achievable
  • be able to engage and involve staff members in setting their own performance objectives and measures
  • address poor performance in a confident, constructive, professional and effective manner
  • prevent or minimise the likelihood of poor performance


  • Defining performance: outputs and outcomes; start at the back
  • Performance measures: objectives, outcomes, KPIs, standards and targets
  • Engaging staff in setting their own performance objectives and measures
  • Using the RKSA model to address and minimise poor performance
  • Giving constructive feedback on all levels of performance

Development Method:

The workshop will be a mix of facilitator input, group discussion, a short video extract, practical activities, casework, and feedback.


  • “Fantastic day – whole session was interesting, informative, practical, useful and fun!” (Team Leader, Chichester)

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