A couple that were different from the norm. The first was to help a metropolitan borough undertake a consultation exercise with hard to reach groups about its revenue and benefits services. We discussed a range of options, and eventually came up with the main part of the session having the customers seated at a series of round tables, which then received ‘visitors’ – Council staff – would would ask questions in an informal, friendly way, about particular services. So the customers stayed in their seats, and the staff moved round.
Then, after a free lunch, the customers were encouraged to visit a range of ‘stalls’, scattered round the room:
Another recent assignment was to help a local council’s youth service run a residential weekend for 11-18 year olds. This is the group, and their helpers:
Often people at the younger end are shy and reluctant to speak out. One technique we use to get people’s ideas and opinions is to use post its and dots…